Google Search “Business Live Chat”
Google Search Introduces Live Chat Feature for Businesses. Google announced a new tool called Business Live Chat. This feature lets companies chat directly with customers through Google Search. Businesses add a chat button to their Google Business Profile. Customers see this button when searching for the business. They click it to start a live conversation. The chat happens right on the search results page. Users don’t need to leave Google. This makes communication simple. Customers get answers fast. They avoid phone calls or website visits. This saves time for everyone. Businesses benefit greatly. They respond to inquiries instantly. They handle multiple chats at once. This improves customer service. It also boosts sales opportunities. Setting up the feature is easy. Business owners access their Google Business Profile. They turn on the chat option. Then they manage messages via the Google Business app. The app sends alerts for new chats. Companies can set automated replies for after-hours. This ensures no customer message goes unanswered. The tool meets rising customer expectations. People want quick responses today. Live chat delivers that. Google tested this feature with select businesses. Feedback was positive. Companies noted higher engagement. Customers appreciated the convenience. Business Live Chat is available now. It works for businesses in the United States and Canada. Google will expand to more countries soon. The feature is free to use. Businesses only need an active Google Business Profile. This update is part of Google’s local search improvements. It helps connect customers and businesses faster.
(Google Search “Business Live Chat”)